Provider Electronic Solutions Software

Pennsylvania Medical Assistance (MA) has made the Provider Electronic Solutions software available free-of-charge to the Pennsylvania provider community. The software runs on Microsoft Windows operating systems on IBM compatible computers and will submit a HIPAA ready transaction to Pennsylvania MA. We are making this software available to those that want to submit claims or recipient eligibility inquiries to MA electronically but may not be purchasing a product from a software vendor or creating their own solution.

Software Description and System Requirements - this link provides basic information, including the system requirements, regarding the Provider Electronic Solutions software.

Provider Electronic Solutions Software User's Manual *

The newest version (V3.59) of the Provider Electronic Solutions software is now available. This version of the software is required to submit any electronic transaction to the PROMISe™ system.

Provider Electronic Solutions Software History

1. Version 3.56 - Replaces V3.55

2. Version 3.57 - Replaces V3.56

3. Version 3.58 - Replaces V3.57

4. Version 3.59 - Replaces V3.58

Software Load

• All new and existing users can use one of the following methods to acquire the new software.

1. You can download the software free-of-charge by clicking on the Provider Electronic Solutions Software download link.

2. You can call the Provider Assistance Center at 800-248-2152 or 975-4100 (local calls) to order the software.

Next Steps for New Orders Only

1. After obtaining the Provider Electronic Solutions Software, you will need to register at the PROMISe™ Transaction Certification Registration Form link below. NOTE: If you previously passed HIPAA/PROMISe™ certification with HP, you do not have to reregister.

2. Once you have registered you will receive an email acknowledging that your information has been added to our database. After that, an HP certification representative will call you to direct you through the certification process.

PROMISe™ Transaction Registration Form

Provider Electronic Solutions Software Download (Version 3.59) - Full Installation. This version is
appropriate for new users.

UPGRADE Provider Electronic Solutions Software - The upgrade is appropriate for submitters currently using version 3.56, 3.57, or 3.58.

Important note for users applying the upgrade: Prior to running the upgrade, make sure all claims have already been submitted. DO NOT have any claims that are in “Incomplete” or “Ready” status.

Pharmacy users are reminded to update the NCPDP Certification ID to "PAN01500" when they upgrade to PES version 3.58

*This document is in Adobe PDF format. You must have a copy of Adobe Acrobat Reader installed on your system to view it. You can obtain a copy of Adobe Acrobat Reader from the DPW Website Toolbox.

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